Operations Manager - Premier Team

Operations Manager – Premier Team

**This position requires you to work in our Charlotte Uptown office**

About Townsquare Interactive:

Townsquare Interactive, a division of Townsquare Media, is a leading digital marketing agency dedicated to empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive business management software to website design, SEO, social posts, and reputation monitoring – we have all your digital needs covered. Our mission is to simplify success for businesses of all sizes.

The Operations Manager – Premier Team Opportunity:

Our Premier Team provides innovative solutions, expert strategies, and unmatched support to drive measurable success for our clients and Townsquare Media markets. We are looking for a Operations Manager – Premier Team to lead, train, and develop a high-performing team, drive team and individual success, and foster confidence in our results through collaboration with market leaders.

Responsibilities

Team Leadership & Development

• Be present full-time in the office to foster a strong, collaborative, and performance-driven team culture.
• Provide ongoing training, coaching, and mentorship to help teammates develop skills, meet individual and team goals, and contribute to company objectives.
• Conduct monthly one-on-one meetings with team members to review performance, provide feedback, and discuss development opportunities.
• Develop and execute structured coaching strategies, including self-evaluations, tandem call coaching, and progress assessments.
• Lead by example, demonstrating strong work ethic, professionalism, and accountability to inspire team members.

Performance Tracking & Accountability

• Monitor and analyze team performance metrics to identify trends, opportunities, and areas for improvement.
• Hold team members accountable for meeting performance expectations and KPIs.
• Provide clear and actionable feedback to drive continuous improvement and success.
• Develop strategies to optimize performance and productivity through data-driven insights.

Collaboration & Communication

• Establish and maintain strong communication with Market Leaders to foster confidence in team performance and results.
• Work closely with cross-functional teams, including sales and account management, to align strategies and improve service delivery.
• Provide regular reports and updates to the Department Director, detailing progress, challenges, and areas for improvement.
• Represent the Premier Team in leadership meetings, contributing insights and strategies for organizational growth.

Process Improvement & Strategy Execution

• Identify opportunities to improve training programs, workflows, and operational efficiency.
• Implement and refine best practices to enhance customer success and retention.
• Stay updated on industry trends, market dynamics, and digital marketing best practices to ensure the team remains competitive.
• Encourage an environment of continuous learning and adaptability.

Qualifications

• Bachelor’s Degree (required)
• Proven leadership experience in a sales, customer success, or account management role, preferably in digital marketing or a similar industry.
• Strong ability to train, coach, and develop teams for high performance.
• Data-driven mindset with experience in tracking and analyzing KPIs.
• Exceptional communication, collaboration, and problem-solving skills.
• Ability to thrive in a fast-paced, in-office environment.
• Highly organized, accountable, and results-oriented.
• Experience working with CRM systems and performance tracking tools is a plus.

Benefits

• 3 weeks of PTO (+ 9 paid holidays)
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Casual, high-energy work environment
• Opportunity for upward mobility
• Company provided laptop
• Competitive salary + bonus program

Why You’ll Love Working at TSI

We are a team of driven individuals who push ourselves and those around us to grow personally and professionally. You can expect a dynamic and competitive work environment. To foster your success, you’ll take part in a comprehensive training program, surrounded by a positive and supportive culture that encourages everyone to develop themselves and others. We’ve had countless internal promotions, and our goal is to continue the rapid growth of our company. Whatever your professional goals, you’ll have the opportunity to take steps toward your target and take your career to new heights!

Our employees' safety and health are our priorities, our office is open to a limited number of voluntary workers, all interviews and new-hire onboarding are currently virtual.

TOWNSQUARE MEDIA BROADCASTING, LLC MAINTAINS A DRUG-FREE WORKPLACE AND IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S.

Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media’s employees to perform their job duties may result in discipline up to and including discharge.