Muntu Ndlovu

Muntu Ndlovu is a seasoned professional with extensive experience in case management and technical support. Currently serving as a Case Manager at Toyota SA since February 2017, Muntu has successfully reduced average case resolution times significantly and maintained a high client satisfaction rating. Previously, Muntu worked at T-systems South Africa, where a strong track record in mentoring junior agents and resolving technical issues was established. Educational qualifications include an ongoing Bachelor of Business Administration Honours from MANCOSA, a Diploma in Supply Chain Management from Alison, and various IT certifications, including ITIL and MCITP. Muntu's dedication to professional development is underscored by continuous learning initiatives and a commitment to excellence in service delivery.