Mark Warner is an experienced IT professional with a comprehensive background in ServiceNow development and change management at TP ICAP since October 2018. Prior to this role, Mark held various positions at Citi from November 2012 to October 2018, including Level 3 Infrastructure Support and IT & Infrastructure Analyst, specializing in virtual desktop infrastructure and incident management for global markets. Mark's career began in HM Forces, serving as a Communications Systems Engineer and Telecommunications Technician from June 2000 to July 2012, where responsibilities included the setup and maintenance of digital and satellite communication systems. Mark holds a Foundation Degree in Communications Systems Engineering from Bournemouth University.