Paula Fullerton

Paula Fullerton currently serves as the CX & UX Design Lead at The&Partnership since January 2024. Prior experience includes the role of Customer Experience Programme Delivery Leader at Intuit from October 2020 to December 2023 and Lead Customer & User Experience Consultant in a freelance capacity from 2008 to October 2020, focusing on user research, UX design, and service design. Additional roles include Web Business Analyst at Forrester and Business Analyst Consultant at the Massachusetts Executive Office of Health and Human Services. Paula's expertise encompasses project management, UX benchmarking, remote usability testing, and quality assurance. Educational qualifications include a Service Design for Innovation degree from IED Barcelona, with ongoing studies at Harvard University and previous degrees from City St George’s, University of London, Ulster University, and Assumption University. Proficient in various software and tools such as Morae, UserTesting.com, Google Analytics, and MS Office, Paula brings a comprehensive skill set to customer and user experience design.