Steven Faust

Steven Faust, MBA, is a seasoned Principal Solution Architect at Trace3, specializing in non-standard contact center solutions utilizing platforms such as Amazon Connect and NICE. With a diverse background in channel development, solutions consulting, and product management, Steven has held leadership roles at Swampfox Technologies, Lifesize, Optanix, and Avaya, where strategic direction and relationship-building were key components of success. Education includes a Master's in Business from the University of Georgia and a Master's Certificate in Project Management from Villanova University, complemented by an undergraduate degree in Mathematics from The University of Texas at Austin. Steven's expertise encompasses technology strategy, solutions architecture, and sales engineering within the contact center domain.