Emilio Oliveira

Emilio Oliveira is an experienced professional in technical support and customer success, currently serving as an Analista de Sustentação Pleno at Track.co since March 2021. Responsibilities include managing demands on Amazon AWS, extracting reports, modifying databases in MySQL, MongoDB, and PostgreSQL, and conducting technical meetings that involve API usage of NPS and CXM platforms. Previous roles included Technical Support Analyst positions at Track.co and iZap, where Emilio provided client assistance, created project briefings, and conducted trainings. Emilio also worked briefly at AeC Contact Center as a Technical Support Analyst. Emilio holds a degree in Sistemas de Informação from Faculdade Pitagoras, completed in 2022.