TrackXSync is the backer-communication layer for crowdfunding fulfillment.

When a 3PL ships a crowdfunding campaign, hundreds of backers are left in the dark - no branded confirmation, no tracking, just a generic warehouse email or nothing at all. The result is a flood of "where is my order?" tickets that land on the 3PL's support desk.

TrackXSync closes that gap. We connect to your ShipHero account, listen for every shipment, and send a creator-branded tracking email to each backer automatically - under the creator's name and domain, not ours and not the warehouse's.

For 3PLs, this means:
- Fewer support tickets - backers get proactive tracking, so they stop emailing to ask.
- A new way to win clients - offer branded backer communication as a service no competitor on ShipHero provides.
- Zero workflow change - orders flow in from any pledge manager (BackerKit, Gamefound, Kickstarter), we handle the rest.

We're pledge-manager-agnostic and creator-branded by design - the communication layer the fulfillment world skipped.

Running crowdfunding fulfillment on ShipHero? Let's talk.

TrackXSync

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TrackXSync

Org chart

Teams

Offices

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