Ritchie M. is an experienced customer service and sales professional with a strong background in E-Commerce and telecommunications. Currently serving as a Customer Service Manager at Trafilea since April 2017, Ritchie M. focuses on developing sales strategies and defining the necessary competencies for team specialists. Previously, Ritchie M. held roles as a Sales Associate at Tata Consultancy Services, managing inbound and outbound sales for an Australian energy company, and as a Customer Relationship Management Specialist at [24]7, providing sales support for a telecommunications company. Additionally, Ritchie M. worked as a Sales and Service Specialist at Convergys, where responsibilities included troubleshooting customer inquiries for a satellite television provider in the United States.
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