Dakota Serrette

Dakota Serrette is a seasoned customer support professional currently serving as a Customer Support Specialist at TRAILD since October 2025. Prior experience includes a progressive tenure at TextUs from April 2023 to October 2025, where Dakota held roles including Channel Technical Manager and various customer experience positions. As a Cyber Security student at the University of Colorado Boulder from July 2022 to May 2023, Dakota completed a Cyber Security Boot Camp. Extensive management experience includes serving as Store Manager at Angles Sports Exchange from October 2019 to May 2023, where Dakota implemented new processes and developed online strategies, and as Front Of House Manager at Cyclhops from July 2018 to October 2019, concluding tenure as Acting General Manager. Prior logistics management experience at Breckenridge Grand Vacations involved overseeing a team responsible for event setup and inventory management from October 2015 to July 2018. Dakota's educational background includes studies at the University of Colorado Boulder and Fort Lewis College.