Marijana Josifoski

Marijana Josifoski currently serves as a Customer Support Frontline Specialist at Semrush, where responsibilities include assisting users via chats and emails, escalating cases, and addressing billing inquiries. Prior experience as a Production Editor at MDPI involved formatting scientific manuscripts and converting documents into XML files. At ShowingTime, Marijana held roles as a Customer Support Associate and Showing Specialist, focusing on resolving customer inquiries, training real-estate agents, and managing appointment scheduling. Early career experience includes a position as a Customer Service Representative at Sitel. Marijana holds a Bachelor's degree in English language, literature, and culture from the University of Belgrade.