Michael S.

Michael S. has a diverse work experience spanning various roles in customer support and technical assistance.

Michael currently works as a Product Expert at Trainual since 2023. Before that, Michael worked at Maze as a Customer Advocate - Tier 1 Support for nearly two years from March 2021 to December 2022. Michael was responsible for analyzing and escalating user requests, collaborating with engineering and product teams, and providing technical support to the support teams.

Prior to Maze, Michael worked briefly at Brainbase as a Customer Service Specialist, where they escalated user requests, collaborated with engineering and product teams, and maintained technical documentation.

Previous to that, they worked at InVision as a Customer Advocate - Tier 1 Support for nearly three years from April 2018 to January 2021.

Michael also gained experience at the State of Minnesota as a Service Desk Specialist in 2016 and at Anaplan as a Technical Support Specialist for a few months in 2016.

Michael'searlier roles include working as an Onboarding Specialist at Black Mountain Software from November 2012 to June 2016 and as a Computer Operator at Glacier Bancorp, Inc. from June 2008 to June 2011.

Michael S. started their education in 1999 at Helena High School, where they pursued General Studies. Michael completed their high school education in 2003. In 2005, they attended The Art Institutes, studying Graphic Design for a year. Michael'sformal education continued at the University of Montana-Helena College of Technology, where they pursued General Studies, although the exact start and end dates are unknown.

In addition to their formal education, Michael S. also obtained certifications in Sketch Essential Training: The Basics and Sketch: Beyond the Basics from LinkedIn in April 2018.