Mike S. is an experienced Customer Success Manager at Trainual since January 2023, responsible for managing a dedicated portfolio of high-value clients and delivering exceptional outcomes. Previously, Mike held various customer support roles, including Customer Advocate at Maze and InVision, where responsibilities included engaging with Engineering and Product teams to resolve technical issues and escalate user requests. Other notable positions include Customer Service Specialist at Brainbase, Technical Support Specialist at Anaplan, and Service Desk Specialist for the State of Minnesota. Mike's background encompasses extensive end-user technical support, software training, troubleshooting, and documentation across multiple SaaS platforms and industries. Educational qualifications include studies at the Art Institute of Seattle and the University of Montana-Helena College of Technology.
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