Braxton Santoro

Braxton Santoro is an experienced business intelligence manager currently leading a team at Trajector to drive strategic, customer-centric decision-making through investigative analysis that identifies trends and customer experience challenges. Prior to this role, Braxton was a Senior Analyst at T-Mobile, where responsibilities included managing customer escalations, creating project trackers, and collaborating with multiple departments to enhance the customer experience. With a background in customer experience strategy and a Bachelor of Science in Marketing from Colorado Technical University, Braxton has consistently focused on optimizing customer journeys through data-driven insights and process improvements.