Manoj Lalchandani

Customer Success Manager at Traliant

Manoj Lalchandani has a diverse work experience spanning over 13 years. Manoj currently works as a Customer Success Manager at Traliant since June 2019. Prior to that, Manoj worked at Refinitiv from March 2016 to October 2018 as a Business Development Specialist, where they provided expertise in customer business workflow and generated specific campaigns for the company's compliance and risk solutions.

Before joining Refinitiv, Manoj worked at Thomson Reuters from November 2013 to March 2016 as a CRM Salesforce Administrator. In this role, they liaised between internal sales and client development teams, provided training and support on the CRM platform, and created e-learning training modules for internal users.

Manoj's earlier experience includes working as a Client Services Consultant at eFinancialCareers from October 2011 to November 2013. Manoj maintained communication with accounts, managed display campaigns for clients, and optimized campaign performance to increase click-through rates.

At Thomson Reuters, Manoj held two roles. From August 2009 to November 2010, they worked as a Business/Training Consultant, leading projects and overseeing user acceptance testing for product migration. From October 2007 to August 2009, they worked as a Market Data Analyst, assisting clients in locating market data information and reducing call error rates through mentoring and performance management strategies.

Manoj Lalchandani's education history includes a bachelor's degree in Psychology from Rutgers University. Manoj has also obtained a certification as a participant in the TIPS program offered by Health Communications, Inc. in November 2016.

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Timeline

  • Customer Success Manager

    June, 2019 - present

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