Miguel Reynolds Brandão

Miguel Reynolds Brandão has a diverse work experience spanning various industries and roles. Miguel started their career as a Summer Intern at Deloitte Consultores, S.A. in 2011. Later, they joined Clube De Rugby do Técnico as a Head Coach and Founder, where they trained and coached youth teams from 2010 to 2014.

In 2014, Miguel joined Ocidental Grupo and held various positions, including Strategy & Business Development. Miguel coordinated strategic projects, managed teams, and facilitated communication between stakeholders and the Executive Committee. Additionally, they were responsible for business development, preparing business cases, and negotiating partnerships.

Miguel later moved to Tranquilidade, where they served as a Commercial Transformation Manager and Claims Transformation Manager. In these roles, they led projects focused on improving customer experience and internal processes. Miguel assessed pain points and redesigned customer journeys, and also developed digital tools for both internal and external users.

Lastly, Miguel worked at Generali, where they began as an Integration Manager and then progressed to roles in User Experience, Customer Experience, and Head of Customer Engagement. Throughout their career, Miguel demonstrated expertise in driving transformation initiatives and enhancing customer engagement and experience.

Miguel Reynolds Brandão completed a Bachelor of Science (BSc) degree in Business Administration and Management from Nova School of Business and Economics from 2010 to 2014. Miguel also attended Deutsche Schule Lissabon / Escola Alemã de Lisboa, although no specific degree or field of study is provided. In 2021, they pursued a short-term program in Customer Experience Management called CXM360 at IZO. Miguel has obtained additional certifications in Information Architecture, Prototyping with Figma, Visual Design, UX/UI Design Fundamentals, and User Research from FLAG institute in 2021. Miguel also holds certifications in Excel 2010 Advanced from Rumos in 2016 and Project Management Essentials from PPM Coachers in 2015.