William Smoak

William Smoak has extensive experience in the technology and payment processing sectors, currently serving as Observability Owner and ITSM Technical Architect at Transaction Network Services since November 2022. Previously, William held various roles at TSYS from June 2004 to June 2021, including Network Technical Analyst, Project Manager IV, Associate Director of Global Technology Services, and Director of IT Operations. Earlier in the career, William worked as Director of Product Management at Vital Processing Services, LLC, and as Manager of Operations at Equifax Payment Services from 1989 to October 1997. William's educational background includes studies at Sam Houston State University during 1986-1987.