Mike Casali

Senior Manager, Technology Services Call Center at Transamerica

Mike Casali is an accomplished IT professional with extensive experience in technology management and application development. Currently serving as CVP - IT Architect Manager at New York Life since May 2017, Mike previously held senior management roles at Transamerica, overseeing IVR, CTI, and website development. Mike's tenure at AEGON spanned from 1995 to 2011, during which time responsibilities included IT management for call center support, application development, and customer service leadership, managing a team of 35 employees and a substantial budget. Mike holds a Bachelor of Science degree in Physics from the University of South Florida, earned between 1991 and 1994.

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