Sara Pinto

Sara Pinto is an experienced Customer Service Quality and Social Media Servicing Specialist at Transavia since August 2020, overseeing service quality for over 400 agents and managing customer service activities across multiple social media platforms. Responsibilities include monitoring key performance indicators, evaluating service quality, and creating training materials, while also guiding the management of sensitive customer cases and driving social media performance. Sara has a strong background in customer care, having previously worked as a CRM & Customer Care Assistant at Transavia, as well as various roles in hospitality and customer service. Educational qualifications include a Licence in Applied Foreign Languages from Université Paris-Sorbonne and a Master's in International Business & Management from Université Paris-Est Créteil.