Nicole Curtis

Nicole Curtis has a diverse and extensive work experience in the financial industry. Nicole currently holds the position of Vice President of Client Services at TransCard since November 2017. Prior to that, they worked at Vantiv as a Prepaid Product Deployment Manager from June 2013 to November 2017. Nicole also worked at TSYS Prepaid as the VP of Business Expansion from May 2012 to June 2013.

Before their roles at Vantiv and TSYS Prepaid, Nicole Curtis had a long history with SunTrust Bank. From February 2010 to June 2012, they served as the Vice President Online Fraud Manager, overseeing a department of ECommerce fraud analysts and investigators. Nicole also managed an offshore team and developed procedures to minimize loss to the bank through collaboration with other senior managers. Nicole additionally held the role of Commercial Prepaid and Visa Gift Card Product Manager from 2005 to 2010, responsible for all aspects of the product and managing vendor relationships. Prior to that, they were the SunTrust Online Customer Escalation Manager from 2003 to 2005, overseeing a multi-location call center and successfully merging call centers after a corporate merger. Nicole started their tenure at SunTrust Bank as the SunTrust Online Service Manager from 2001 to 2003, where they managed a call center team and ensured sales and service goals were met and exceeded.

Before joining SunTrust Bank, Nicole Curtis worked at Crestar Bank/SunTrust Bank as a Quality Improvement Coach and Mentor from 1998 to 2001. In this role, they developed a sales training program for call center environments, implemented processes and strategies that increased sales by 36%, and supervised train-the-trainer sessions for process improvement training.

Nicole Curtis attended Southern Connecticut State University from 1984 to 1988. The provided information does not specify any degree or field of study they pursued during their time at the university.