Amr Omar is an experienced workforce management professional currently serving as a Workforce Manager at Transcom since April 2022, where significant improvements in resource allocation and efficiency have been achieved through developed workforce strategies and data analysis. Previously, Amr held various roles at Teleperformance Egypt from March 2011 to March 2022, including Reporting and Data Analysis Supervisor, Workforce Supervisor, and Sr. RTM Analyst, focusing on team development, performance monitoring, and process implementation. Amr holds a Bachelor’s Degree in Accounting from Tanta University, earned between 1999 and 2003.
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