Ellen Bjornerud

Ellen Bjornerud is an experienced customer service professional and team leader with a strong background in the airline and financial services industries. Currently serving as a Customer Service Team Lead at Transcom for Nespresso, Ellen focuses on team motivation, operations management, and quality assurance. Previously, Ellen held various leadership roles at Webhelp, managing international teams and developing efficient customer service practices for Norwegian Air. Additionally, Ellen has experience as a trainer and product specialist, ensuring adequate training and development for new employees. Earlier positions include passenger service agent roles at multiple airlines and a divisional controller at Nammo AS, showcasing a diverse skill set in management, customer relations, and operational oversight. Ellen holds a Bachelor of Business Administration in Tourism and Travel Services Management and an Associate's degree in Economics and Business Administration.