Transcom
Hilda Hocson Palanca is an experienced professional in the field of Learning and Development, currently serving as the Head of Global Learning & Development at Transcom since January 2016. Hilda has held various roles within Transcom, including Director and Senior Manager of Learning & Development. Prior to this, Hilda was with [24]7 Inc. from December 2006 to December 2015, where responsibilities included Senior Lead of Organization Development and Talent Management and Senior Trainer. Hilda began a career in training at kgb Philippines, Inc., serving as a Trainer in the Training and Quality Department from December 2002 to December 2006. Hilda's educational background includes studies at the School of Professional and Continuing Education (DLSU-CSB), Ateneo de Manila University, FranklinCovey Center for Leadership and Change Inc (Ateneo CLCI), and Assumption College, San Lorenzo, which was completed between 1997 and 2001.
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Transcom
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Transcom Worldwide's customer service portfolio is designed around creating smarter people experiences, increasing loyalty and driving growth. We offer future proof customer facing concepts, improving quality and operational efficiency through our core services and digital technology.