Iris Shabani is an experienced HR Support Specialist at Transcom since September 2023, bringing a diverse background in customer service and management from roles at Teleperformance, where positions included Customer Service Team Lead, Quality Coach, and Customer Service Specialist from November 2020 to August 2023. Previously, Iris served as a Merchant Service and Account Representative and Customer Service Representative at Groupon from October 2018 to June 2020. The career path also includes experience at Conduent as a Customer Service Specialist from May 2016 to November 2017, and at Landmark Communications Tirana as a Promotions Specialist from July 2013 to May 2017, as well as a Sales and Marketing Specialist at XL World from June 2012 to April 2016. Education includes ongoing studies towards a Bachelor's degree in Business Administration and Management at Universiteti i Shkodrës 'Luigj Gurakuqi' since 2010.
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