Jerry Bonifacio

Jerry Bonifacio is an experienced operations manager with a solid background in managing service desk operations across multiple organizations. Since November 2016, Jerry has been leading operations at Transcom, overseeing a team of 11 team leaders and approximately 150 service desk agents, focusing on performance metrics, customer satisfaction, and cost control. Prior to this role, Jerry managed operations at Atos Information Technology Inc. and Siemens IT Solutions, where responsibilities included performance management, staff development, and ensuring effective service delivery for key accounts. Jerry holds a B.S. in Computer Engineering from Don Bosco Technical College in Mandaluyong.