Mahmoud Soliman is a dedicated professional with extensive experience in workforce management and reporting analysis. Currently serving as a Reporting Analyst and Realtime Analyst at Transcom since May 2023, Mahmoud manages call volume, attendance, and scheduling while optimizing workforce utilization and monitoring key performance indicators. Prior to this role, Mahmoud was the Chief Accountant at Vitalife from March 2022 to June 2023 and worked as a Workforce Management Analyst at Teleperformance from December 2019 to October 2022, where responsibilities included managing staffing levels and monitoring agent performance. Mahmoud's career began as a Customer Service Representative, and an educational background from Al-Azhar University spans from 2014 to 2019.
This person is not in any teams
This person is not in any offices