Shivam Jain

Shivam Jain currently serves as the Senior Director of Training, Quality Assurance, and Operations Risk Management at Transcom since February 2024, following a tenure as Director of Training, Quality Assurance, and Fraud Prevention at VCOSMOS from November 2021 to February 2024. Previous experience includes significant roles at Teleperformance India, where responsibilities ranged from managing site operations to overseeing quality assurance for e-commerce and US internet service providers. Throughout the career, Shivam Jain has demonstrated expertise in ensuring compliance with organizational standards, coordinating issue resolution, and monitoring operational metrics to drive business success. Shivam Jain holds a Bachelor of Commerce degree from the University of Rajasthan, earned in 2018.