Stefannie Osorio currently serves as a Process Improvement Lead at Transcom since January 2024, following a significant tenure at Teleperformance from February 2016 to September 2023, where roles included Business and Continuous Improvement Analyst and Training and Development Manager. In the latter position, Stefannie managed and optimized training processes to enhance performance outcomes and coordinated trainers to ensure alignment with customer expectations. Previous experience includes serving as an Administrator for ACCM, overseeing operational functions and maintaining client relationships, as well as roles such as Operations Supervisor and Customer Service Representative at Concentrix. Education includes a degree in Modern Languages from Universidad EAN and a Technician degree in Bartending and Coffee Beverages from Escuela de Gastronomía Mariano Moreno in Ecuador.
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