PT Transcosmos Indonesia is a joint-venture company between Transcosmos inc. and CBN (member of Salim Group).

As a world class business process outsourcing and consulting company, transcosmos Indonesia offers integrated contact center services, social media management, voice of customer analysis, digital marketing and eCommerce solution. transcosmos Indonesia is supported by the strength of global transcosmos network with 50+ years of experience.

It has been in transcosmos’s DNA to always deliver valuable services by uniting highly-skilled people and technology. transcosmos will continue to raise the bar of the service quality, to create business process that best match each local market’s needs.

transcosmos fully understands that as digital technology continues to evolve along with the adaptation of the technology itself, consumer touch points with businesses have diversified. Consumer influence on every business has become more powerful than ever. In order to adapt with the changing business environment and to support our clients’ transformation, transcosmos comes with wide array of digital services. Services that were specifically designed and tailored for each client’s different requirement to tap into the digital technology.

As the initial approach to answer customers’ inquiries, transcosmos will start with the purpose of customers’ digitalization then focus on the services that leverages the digital technology, automatization and digital platform to ensure the simplification of customers’ business process and better communication to their market. 

Call Center

Consulting

Outsourcing

Transcosmos Indonesia (Official)

Transcosmos Indonesia (Official)'s headquarters in Jakarta, Indonesia

Ardi Sudarto

This department is responsible for overseeing and managing the moderation of user-generated content to ensure compliance with community standards and safety guidelines.

Content Moderation

This department is responsible for addressing customer inquiries, providing support, and ensuring a positive customer experience.

Customer Service

This department focuses on assisting customers with inquiries and providing solutions to their issues.

Customer Support

This department focuses on ensuring that products meet quality standards through testing, analysis, and continuous improvement processes.

Quality Assurance

This department oversees and optimizes the day-to-day operational processes and procedures within the organization.

Operations Management

This department manages customer interactions and service delivery through the contact center.

Transcosmos Indonesia (Official)

Org chart

Teams

Content Moderation

Customer Service

Customer Support

Quality Assurance

Operations Management

Contact Center Operations

Offices

Transcosmos Indonesia (Official)

Org chart

Teams

Content Moderation

Customer Service

Customer Support

Quality Assurance

Operations Management

Contact Center Operations

Offices

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