Nadiah is a seasoned Chief Customer Experience Officer (CCXO) with over 17 years of expertise in enhancing call center operations and performance. Currently serving as the Portfolio Management Division Head at Indonusa Telemedia | TRANSVISION, they previously held significant roles, including leading customer service operations at PT. Personel Alih Daya and managing various departments at Transcosmos Indonesia. Nadiah holds a Sarjana Ekonomi degree in Manajemen Pemasaran from STIE IBiI JAKARTA, where they cultivated a foundation in financial management and operational efficiency.
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