Frank Addonizio

Frank Addonizio has extensive experience in customer service management across various industries, including technology, transportation, and aviation. Beginning a career at Wang Labs as a Customer Service Manager, Frank contributed to third-party support services for major vendors. Subsequent roles included managing a 24/7 Customer Support Center at Multilink, overseeing enterprise service delivery at Lotus Development, and supervising security compliance at TSA. In leadership positions at Getronics and Keolis Commuter Service, Frank focused on service level agreements and support for passenger rail services, while recent positions included managing equipment at Transdev and serving as Customer Service and Quality Manager at Keolis Transit America, Inc. With a strong background in operational management, employee coaching, and proactive customer support, Frank has consistently driven service excellence and revenue generation throughout a multifaceted career.