Lamya Elalfy is an experienced professional in customer experience and documentation, currently serving as the Customer Experience Team Leader at Transmar since October 2024. Previous roles include Equipment Management Executive at PIL Shipping Line from February 2017 to June 2019, Documentation Coordinator at OOCL from June 2019 to May 2023, and Senior Customer Service Representative at Transmar from May 2023. Lamya also worked as a Customer Service and Documentation Executive at Wilhelmsen Group from August 2015 to November 2016 and as a Teacher Assistant in a private capacity from March 2013 to January 2015. Lamya holds a Bachelor’s degree in Accounting and Finance from Helwan University Cairo, obtained between 2008 and 2012.
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