Lee Higgins

Lee Higgins is an accomplished professional with extensive experience in IT service management, currently serving as Senior IS Service Manager at Transport for Greater Manchester since June 2019. Previous roles include Service Management Consultant at Novem Ltd and Service Delivery Manager at Conferma. Notable achievements include successfully managing the outsourcing of Service Desk functions, leading IT projects during significant closures, and consistently improving customer satisfaction ratings to an average of 95% over three years. Lee has a solid background in various IT service roles, beginning as an IT Support Analyst during university, and holds a BA (Hons) in Computing In Business and Information Technology from The University of Huddersfield.