Justin Johnson

Justin Johnson possesses extensive experience in service management and human resources, currently serving as the Service Management Delivery Lead at Transport for London since November 2010. Key responsibilities include accountability for the HR & Finance Shared Business Services Function, leading the Customer Support and Process Improvement Teams. Johnson has successfully designed the new 'Hire to Retire' and Service Management End to End processes, driving efficiencies and transformations that have resulted in significant cost savings. Previous roles include HR Manager, overseeing a team of over 60, and Operations Manager at Northgate Information Solutions, where effective management of a large call center was achieved. Johnson's expertise includes stakeholder engagement, continuous improvement, and systems project delivery within defined budgets.