Annalisa Yeo

Annalisa Yeo is a Service Transformation Lead at Transport for NSW, with prior experience as a Senior Service Designer at the NSW Department of Customer Service. At the department, Annalisa facilitated customer research to enhance service design across multiple government agencies, focusing on problem-solving and co-design of solutions. Annalisa was also part of the founding team for the NSW Government Life Journeys program, investigating citizen experiences during significant life events. Previous roles include Technical Writer as a contractor, Data Quality Manager, and various analytical and managerial positions at the Copyright Agency and the Museum of Applied Arts & Sciences. Annalisa has completed a Diploma of Quality Audit from the Auditor Training Centre and holds a Bachelor’s Degree in Arts, Library Science, and Political Science from Kuring-Gai College of Advanced Education.