Chad Collins

Chad Collins is an experienced professional in the rail industry, currently serving as the Head of Retail & Ticketing at Transport for Wales since October 2018, focusing on operational excellence and enhancing customer satisfaction through effective ticketing systems. Prior to this role, Chad held the position of Head of Retail at Arriva Trains Wales from October 2016 to October 2018, where the emphasis was on aligning ticketing policies with the retail strategy to improve the customer experience. Chad's extensive background also includes significant leadership roles at Chiltern Railways, spanning over two decades, where responsibilities included managing station safety, functionality, and customer service, alongside various managerial roles and contract management. Education includes a Business Management degree from Amersham & Wycombe College, building a solid foundation for a successful career in the railway sector.