Joan Murphy

Joan Murphy has extensive experience in customer experience operations and marketing, with a career spanning over 16 years at TransUnion, where roles included Senior Vice President leading global customer experience initiatives, Vice President of North America Customer Credentialing & Client Operations advancing compliance standards, and Senior Director of Customer Experience who developed the company's first NPS survey. Additional roles at TransUnion involved strategizing sales alignment as Vice President of Sales Engineer and guiding business solutions as Director of Business Operations Solution Architecture. Prior experience includes serving as Campaign Manager at HSBC, focusing on marketing strategies for unsecured customers. Joan Murphy holds an MBA in Marketing, Research and Analysis from DePaul Driehaus College of Business and a BS in Marketing from Northeastern Illinois University.