Shivani Gambhir

Shivani Gambhir has extensive experience in IT operations and service management, currently serving as Release Lead, Technology Change Management Lead, and Incident and Problem Manager at Transurban since November 2017. Previous roles include Major Incident & Problem Manager at Jetstar Airways while working for HCL Technologies from May 2016 to November 2017, and Incident Manager at the Department of Justice NSW for a brief period in 2016. At DuPont from February 2011 to February 2016, Shivani held the positions of Global Incident, Problem & Change Management Lead and Organization Change Management Specialist. Early career roles include MIM at HCL Technologies in 2016, Service Delivery Manager at Evalueserve from December 2005 to January 2011, and Sr. Helpdesk at vCustomer from 2003 to 2005. With over five years of managerial experience in multi-site IT operations, service delivery, and project management, Shivani has successfully overseen infrastructure projects and people management across various organizations. Education was completed at K.V Mumbai, India.