Sophie Sterling

Sophie Sterling serves as the Service Assurance Manager at Transurban since January 2020, following a lengthy tenure at Accenture Australia from October 2000 to December 2019 in various roles including Service Delivery Lead and Service Management and Integration Manager. Key responsibilities at Accenture included commercial and contractual management, senior client relationship management, and oversight of IT support and back-office managed services with a strong focus on ITIL processes. Achievements include the stable delivery of IT services during periods of transformation and the effective transition of service providers post-restructure. Earlier in career, Sophie held multiple roles related to SAP and project coordination at Unisys. Sophie holds a Bachelor of Science (BSc) with honors from James Cook University.