Alap K currently serves as the Deputy General Manager of Business Excellence at Travel Food Services Pvt Ltd, where responsibilities include leading the establishment of digital customer support infrastructure and managing customer service teams for India's largest private FnB company. Prior experience includes a role as Senior Manager - CX at ZEE5, overseeing customer satisfaction metrics and providing strategic insights, and significant experience at People Interactive, where Alap K led the customer experience team at Shaadi.com. Earlier positions included management of customer support frameworks at Jio and various operational roles at Tech Mahindra Business Services and Sutherland Global Services. Alap K holds a postgraduate degree in Business Administration and Management from the Institute of Management Technology, Ghaziabad, and a BMS in Marketing from the University of Mumbai.
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Travel Food Services Pvt Ltd.
Travel Food Services (TFS) is India’s leading travel F&B and Retail Company, with over 300 outlets and 19 lounges across travel-hubs including Airports, Railway Stations and Highways spread across 18 cities. Founded by one of India’s leading hospitality giants, K Hospitality Corp in 2009, TFS is backed by K Hospitality Corp’s 47-year-old expertise across the F&B industry. With major concessions across key airports including Delhi, Mumbai, Goa, Chennai, Kolkata and Bengaluru, TFS is transforming the travel experience for over 90 million travelers through a variety of cuisines across its diverse formats of restaurants, cafes, bars, food courts, and lounges. TFS has partnered with SSP Plc UK in 2016; SSP brings 60 years of rich experience in the global travel retail market thereby enabling TFS to strengthen its market leadership and continue to accelerate its growth in the years ahead. With a combined strength of two powerhouses in the industry, TFS is setting benchmarks for its work in India, across the world.