Kurnia Eko Nugroho

Kurnia Eko Nugroho possesses extensive experience in collections and team leadership, currently serving as a Collection Supervisor at Traveloka since February 2019. In this role, responsibilities include monitoring billing metrics, managing third-party collections for consumer and merchant lending, and ensuring compliance with standard operating procedures (SOP). Prior positions at Traveloka include various team leader roles, overseeing productivity, handling complaints, and ensuring teams meet collection targets. Before Traveloka, Kurnia worked at PermataBank as a Desk Collection Officer, focusing on overdue payments, and at PT Bank Mandiri (Persero) Tbk. as a Marketing Specialist in micro banking. Kurnia's early career involved multiple roles at Sriwijaya Air, enhancing customer relations and operational efficiency. Kurnia holds a degree in Informatics from Institut Tinggi Teknologi Adi Sutjipto Yogyakarta, obtained in 2009.