Denise Watts is a Senior Customer Relationship Management and Customer Loyalty specialist with over 15 years of experience in the travel and retail sectors. Currently serving as the Head of CRM at Travelopia, Denise leads growth strategies and customer lifecycle initiatives while managing cross-functional teams. Previously, they held leadership positions at companies such as B&Q, Samsung Electronics, and Whitbread, where they achieved significant improvements in loyalty metrics and customer engagement. Denise is pursuing a BSc Econ. Honours Degree in European Studies with French & Italian from the University of Wales and will complete a Mini MBA in Marketing in 2024.
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