Claire Phelan

Claire Phelan is an experienced customer care operations manager currently employed at TravelPerk since February 2022, where responsibilities include managing the refunds team and collaborating with various departments to automate processes. Previously, Claire served as a customer care team lead at TravelPerk, focusing on KPI analysis to drive team success. With extensive experience at the Bank of Ireland from 2012 to 2021, Claire managed the Arrears Support Unit, overseeing initiatives for small businesses and compliance with risk policies, along with roles as a business engagement analyst and team leader. Claire started a ten-year career in the hospitality sector at The Copper Kettle and holds a Bachelor of Science degree in Finance, Economics, and Maths from Maynooth University.