Scott Gilsenan

Scott Gilsenan is an accomplished Major Incident Manager with over eight years of experience in providing reliable recovery processes for IT services, particularly in the financial sector. Currently serving as the Lead Incident Management Coordinator at TravelPerk since January 2022, Scott previously held roles at Netcompany, where responsibilities included managing the lifecycle of P1 and P2 Major Incidents for Highways England IT corporate services. Scott's extensive background also includes positions at Ladbrokes Coral and HSBC, where expertise in major incident and problem management was honed. Earlier experience as a Senior Computer Operator and Computer Operator involved first-line investigations of hardware and software faults across various infrastructure platforms. Scott holds a degree in Computer and Media Studies from Leeds Trinity University, complemented by A-levels from Yale Sixth Form College.