Afraa Ghawanni

Afraa Ghawanni has a strong background in customer service roles, moving up to leadership and training positions within the companies Afraa has worked for. Afraa has experience in managing QA specialists, updating policies and procedures, coaching and training new employees, evaluating and monitoring service agents, and leading and managing customer service teams. With a Bachelor's degree in Teaching English as a Second or Foreign Language, Afraa combines their language skills with their customer service expertise to achieve high levels of customer satisfaction.