Frank Sebastian Álvarez Melo

Frank Sebastian Álvarez Melo currently serves as Senior CX Team Lead and Ops Manager at Treinta since May 2022, focusing on customer service strategy and user needs analysis. Previously, Frank held roles at THOMAS MTI from November 2015 to May 2022, including Product Analyst, where responsibilities involved strategic project work and user research, and Analyst I de Producto, which entailed analyzing and planning client services. Earlier career experiences include positions at Futuro Digital Ltda. as Coordinator of Digital Printing, responsible for client database management and sales. Frank holds a degree in Engineering from Fundación Universitaria Konrad Lorenz, along with technological and technical certifications in computer assembly, maintenance, and network systems from Servicio Nacional de Aprendizaje (SENA).