Tania Mongua E

Tania Mongua E has extensive experience in customer service and relationship management across various roles in leading companies. Currently serving at Treinta as an Implementador - Relationship A, Training & QA Analyst, and CX Representative SSR since June 2022, Tania is responsible for providing personalized assistance to high-value clients in Colombia and LATAM, managing complex cases. Prior to Treinta, Tania worked as a Support Analyst at Addi, where responsibilities included enhancing customer experience and addressing specialized needs of high-complexity clients. Previous roles at Rappi included Post Sales Agent, where Tania focused on closing negotiations and managing catalog information, as well as Customer Service roles that involved live support and training for other agents. Tania's diverse skill set reflects a strong commitment to customer satisfaction and operational excellence.