Darlene Edwards is a seasoned customer success professional with extensive experience across several industries, including technology and healthcare. Currently serving as a Senior Customer Success Manager at Trellix since March 2025, Darlene previously held the position of Staff Customer Success Manager at Synopsys Software Integrity from 2019 to 2024, where key achievements included maintaining a 100% customer renewal rate for 40 Fortune 500 accounts and driving a remarkable 166% Year-End Growth Quota Attainment. Darlene’s prior roles include Senior Customer Success Manager at SumTotal Systems, Client Project Operations Manager, and professional liaison in sales training at Haven Hospice, where Darlene significantly enhanced client engagement and team productivity. Early career achievements at HCA Florida North Florida Hospital and Merck showcased strategic business growth and top-tier sales performance, complemented by a Bachelor of Science in Biology/Pre-Med from the University of Central Florida.
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