Richard Would

Richard Would currently serves as a Senior Customer Success Manager at Trellix since May 2024. Prior to this role, Richard held a similar position at ThousandEyes, part of Cisco, from November 2021 to May 2024. Richard's experience includes significant tenure at BMC Software, where the focus was on the Remedyforce cloud-based ITSM product and customer engagement across EMEA. Additionally, Richard has worked as a Support Delivery Manager at Nimsoft Ltd / CA Technologies, managing teams and ensuring issue resolution, and as a Senior Professional Services Engineer at Emerson Network Power - Avocent. Richard began a career in technical support at Ernst & Young, designing and managing support plans across multiple regional offices. Richard holds a BSc in Civil Engineering from Coventry University and certifications from the Computer Network Institute.