Wilfred Woo is a Professional Services Consultant at Trellix since August 2016, specializing in developing and delivering IT solutions while managing client engagements from identification to final invoicing. Previous experience includes serving as a Designated Support Engineer at RSA, where responsibilities involved diagnosing technical issues and providing customer education for security products, and as an IT Analyst II at Digital Realty, managing IT support across various departments in the APAC region. Additional roles span from Financial Services Consultant at AIA to Service Desk Analyst and IT Helpdesk Specialist at Smiths Group and Autodesk, respectively, focusing on technical support and process enhancement. Education includes a BSc in Computing with Management from the University of Bradford and studies at Singapore Polytechnic.
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