David L. has extensive experience in technical support and field service management, currently serving as Field Service Supervisor at Tri-State Generation and Transmission Association, Inc. since April 2015. Prior to this role, David held various positions at Hewlett-Packard from October 1999 to April 2015, culminating in the position of Team Lead for Enterprise Onsite Technical Services. Throughout this tenure, David demonstrated exceptional customer service skills, achieving 100% positive customer surveys and managing complex technical escalations. David's technical expertise spans a wide range of systems including HP NonStop and Itanium-based platforms, with a proven track record in training and mentoring teams, optimizing service operations, and ensuring customer satisfaction. Earlier experience includes roles at Computer Renaissance as a Sales and Service Technician, where David excelled in providing technical support and maintaining high sales performance.
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